Student Support
We want to make it easy for you to get started with MyITLab. Check out the resources below to help you with your course!
Student Technical Support
Have a question about or support issue related to MyITLab? Start by searching our Online Knowledge Base to find an answer to your question!
Can't find your answer? Our MyITLab Support team is ready to help. You can contact Product Support via one of two methods:
Chat 24/7 with a Support Representative
Note: You first have to log in or create an account before you start a chat session. 24/7 Chat support is available for U.S.-based products and English-speaking customers only.
Email 24/7 Help Request Form
Submit your Support request via our online Help request form
Phone Toll Free 1-800-677-6337
Students can call technical support for assistance Monday through Friday, 12:00 PM to 8:00 PM EST
Getting Started with MyITLab for Students
Whether you are just getting started with MyITLab or you are interested in finding information on more detailed features, this guide was created specifically for you!
Video Tutorials for Students
Getting Started with MyITLab Video Tour: This tour shows you -- step-by-step -- how to register for MyITLab and enroll in your instructor’s course.
One-Step Installer & Launch Tool
First Day of Class Resources
- Registration and Enrollment Instructions [PowerPoint]
- Registration and Enrollment Instructions (One page document)