Lab Administrator Support
We want to make it easy for you to get started with MyITLab! We offer several ways for you to learn about MyITLab and get the support your need.
Lab Administrator Technical Support
Have a question about or support issue related to MyItLab? Start by searching our Online Knowledge Base to find an answer to your question!
Can't find your answer? Our MyItLab Support team is ready to help. You can contact Product Support via one of two methods:
Chat 24/7 with a Support Representative
Note: You first have to log in or create an account before you start a chat session. 24/7 Chat support is available for U.S.-based products and English-speaking customers only.
Email Help Request Form
Submit your Support request via our online Help request form
Phone Toll Free 877-694-8522
Educators can call technical support for assistance Monday through Friday, 8:00 AM to 8:00 PM EDT / 13:00 to 01:00 BST (GMT +1).
Toll-free phone support is provided to educators and computer lab administrators.
Lab Administrator Documentation
The documents included here provide a terrific resource for you to get started setting up MyITLab on your campus. We update and add documents regularly, in response to customer feedback, so check back often!
- MyITLab Lab Administrator Guide
- MyITLab 2007 Simulation Deployment Guide
- MyITLab 2010 Simulation Deployment Guide
- MyITLab Windows 7 and Vista Lab Configuration Guide
- Using Internet Explorer with MyITLab