Educator Support
We want to make it easy for you to get started with MyITLab! We offer several ways for you to learn about MyITLab and get the support your need.
Instructor Technical Support
Have a question about or support issue related to MyITLab? Start by searching our Online Knowledge Base to find an answer to your question!
Can't find your answer? Our MyITLab Support team is ready to help. You can contact Product Support via one of two methods:
Chat 24/7 with a Support Representative
Note: You first have to log in or create an account before you start a chat session. 24/7 Chat support is available for U.S.-based products and English-speaking customers only.
Email 24/7 Help Request Form
Submit your Support request via our online Help request form
Phone Toll Free 877-694-8522
Educators can call technical support for assistance Monday through Friday, 8:00 AM to 8:00 PM EDT / 13:00 to 01:00 BST (GMT +1).
Toll-free phone support is provided to educators and computer lab administrators.
First Day of Class Resources
- Registration and Enrollment Instructions [PowerPoint].
- Registration and Enrollment Instructions (One page document)
- Getting Started with MyITLab Video Tour: This tour shows you -- step-by-step -- how to register for MyITLab and enroll in a course.
- One-Step Installer & Launch Tool Video
- Using the MyITLabâ„¢ One Step Installer and Launch Tool (One page document)
Getting Started with MyItLab
Are you new to MyITLab? Check out our updated MyITLab Getting Started Guide created specifically for first-time instructors who are working with pre-built courses. Learn how to modify your courses and become familiar with basic MyITLab functionality.
MyITLab Community
Have a question that can be answered by other instructors using MyITLab? Post your question on the Community Discussion Board and get immediate answers!
CommunityTV is designed to provide instructors with detailed instructions on key features and functionality of the program — the Course Content, Assignments, Gradebook, Reports, and more! Click here to view our videos on the Community Website: CommunityTV.